about sirens beauty Salon Durham
About uS
Welcome to Sirens Beauty Salon
Sirens Beauty Salon is where luxury meets proven results. Founded in 2012 in the heart of Durham, we’ve become known for offering advanced skincare, expertly applied lashes, and exceptional client care, all in a beautifully refurbished space overlooking the Market Place. Our team has earned over 40 national awards, including some of the industry’s most prestigious titles, placing us among the top salons in the UK. With alomost 30 years of hands-on experience, Helen, our founder has spent the last 15 years raising standards across the industry through education, mentoring, and professional leadership. Whether you’re visiting for expert DMK therapy, BIAB nails, or a moment of calm, you’ll find a space that’s professional, welcoming, and grounded in care.
Our salon has recently been refurbished with a stunning new design, creating a luxurious and relaxing environment overlooking the Market Place. We aim to make every client feel comfortable and pampered in our beautifully updated space.
With over 25 years of industry experience, I am passionate about raising standards and have been educating fellow therapists for the past 13 years. Our team is dedicated to providing the best in beauty, perfecting each service through extensive training and using only the finest, world-leading products.. Find out more Beauty Salon Durham | Sirens
Who We Are at SIRENS
Sirens isn’t just a salon, it’s a space where standards are high, results are real, and everyone is welcome. Over the years, we’ve earned some of the most prestigious awards in the UK beauty industry, placing us alongside the country’s most respected clinics and professionals.
Helen, our founder, is a leading industry figure with decades of hands-on experience and a deep-rooted passion for raising standards. She’s not only a multi-award-winning therapist but a respected voice in shaping the future of professional beauty.
We take pride in sourcing the best training, attending global beauty events, and staying ahead with the latest research-backed techniques. But while our results are clinical-grade, our space is calm, personal, and down-to-earth, no pressure, no pretence, just honest care and outstanding service.
At Sirens, diversity and inclusion aren’t buzzwords, they’re part of who we are.
Everyone deserves to feel comfortable, respected, and heard.
Built on Experience, Driven by SIRENS
With over 40 national awards and three decades of experience behind us, we’re proud to be one of the UK’s most recognised salons. We believe beauty works best when it’s grounded in science and personalised to your needs which is why we only offer treatments we truly believe in.
A Salon with Values
- We don’t do gimmicks—only treatments that work
- We create a calm, welcoming space for everyone
- We believe in ongoing education and standards
- We tailor every treatment to the individual
- We respect your time, your budget, and your goals
About SIRENS
At Sirens, we’re proud to offer a convenient online booking system that allows you to manage your appointments with ease. Our treatment menu is designed for everyone—whether you need a quick maintenance visit or want to indulge in a full pampering session, we have you covered.
What our client's have to say...
Absolutely amazing salon with amazing friendly staff had my eyelash treatment done here twice now and couldn’t recommend more
The salon is always beautifully decorated. I just went in for the first time since lockdown ended, and they had sooo many gel nail colours available! Absolutely gorgeous glitters 😃 And Lexi was super nice and chatty throughout. Overall great experience.
Lovely salon and staff, staff are knowledgeable and use excellent products. During covid extra precautions take place and treatment rooms are cleaned before every appointment which make you feel safe. Treatment rooms are comfortable with a lovely heated table. I get my eyebrows laminated and love the look. Lovely extra added touch with a lovely Christmas thank you gift is so thoughtful.
Amazing results
Sirens offer many of the latest fantastic, non surgical treatments that leave you feeling rejuvenated and refreshed. From the latest luxury facials, to the new amazing Fat freezing treatment – all carried out by their fully trained, lovely ladies. They also offer a full range of hair services and products.
Before You Book - What To Expect
Booking With Confidence
At Sirens City Retreat, everything we do is built around delivering the right treatment, in the right way, for the right client.
This page explains how we work, what to expect from your appointment, and what we need from you to ensure every treatment is carried out safely, professionally and to the highest standard.
Before Your Appointment
To ensure we are fully prepared for your visit, we send consultation forms in advance of your appointment.
These forms are an essential part of how we work. They allow us to understand your goals, your treatment history and anything that may impact your results.
For certain treatments, a consultation or patch test is required at least 48 hours before your appointment.
This is a strict requirement, and treatments will not go ahead without it.
Medical Information
Your safety is always our priority. Please make us aware of any medical conditions, medications, allergies or recent treatments that may affect your appointment. This should be completed on your consultation form, but if anything changes, we ask that you let us know in advance. This allows us to adapt treatments where needed and ensure everything is carried out safely and appropriately.
Informed consent is a key part of how we work. Before your appointment, you will be sent consultation and consent forms to complete. These include important information about your treatment, including any potential risks, side effects or outcomes. We believe it is essential that you fully understand your treatment before going ahead, so you can make an informed decision with confidence. If anything is unclear, we will always take the time to talk this through with you before your treatment begins.
A Personalised Approach
No two clients are the same, and we don’t treat them that way. Every appointment is tailored to you. Whether you are booking a results-driven treatment or time to relax, we take the time to understand what you need and deliver a service that reflects that. We focus on quality, not speed, so your appointment will never feel rushed.
Inclusion & Client Care
We want to be transparent so you can plan your visit with confidence. Sirens City Retreat is located above street level and access is via a number of stairs. Unfortunately, this means we are not a fully accessible salon and may not be suitable for anyone who is not fully mobile. If you are unsure, please contact us before booking and we will always be honest about whether we can accommodate your needs.
Arriving At The Salon
We are located above NatWest in Durham marketplace. Access is via stairs, so please bear this in mind when planning your visit. Please arrive on time for your appointment. If you arrive early, you are welcome to wait and settle in. If you are running late, contact us as soon as possible. We will always do our best to accommodate you, but your treatment time may need to be adjusted.
A Salon with Values
Client Safety First Every treatment is carried out with care and consideration.
We create a calm, welcoming space for everyone
Honest Advice We guide you based on what’s right, not what’s easiest.
Consistency The same high standard, every time.
Inclusive Approach Respectful, welcoming, and gender-neutral.
Booking Fees & Cancellations
We require a booking fee to secure all appointments. This booking fee is deducted from the final cost of your treatment. We require a minimum of 48 hours’ notice for any cancellations or changes. If less than 48 hours’ notice is given, the booking fee will be lost. Cancellations within 24 hours, or missed appointments, will result in the full cost of the treatment being charged. These policies are in place to protect appointment time and ensure fairness to both clients and the business.
Your treatment will be carried out with care, precision and attention to detail. We will guide you through the process, explain anything you need to know, and ensure you feel comfortable throughout. If you prefer a quiet, relaxed appointment, just let us know. We are happy to adapt your experience to suit you.
Who We Are at SIRENS
Sirens isn’t just a salon, it’s a space where standards are high, results are real, and everyone is welcome. Over the years, we’ve earned some of the most prestigious awards in the UK beauty industry, placing us alongside the country’s most respected clinics and professionals.
Helen, our founder, is a leading industry figure with decades of hands-on experience and a deep-rooted passion for raising standards. She’s not only a multi-award-winning therapist but a respected voice in shaping the future of professional beauty.
We take pride in sourcing the best training, attending global beauty events, and staying ahead with the latest research-backed techniques. But while our results are clinical-grade, our space is calm, personal, and down-to-earth, no pressure, no pretence, just honest care and outstanding service.
At Sirens, diversity and inclusion aren’t buzzwords, they’re part of who we are.
Everyone deserves to feel comfortable, respected, and heard.
Aftercare & Feedback
Aftercare is an important part of achieving the best results.
We will guide you on how to care for your treatment following your appointment, including any recommended products or follow-up treatments.
Following your visit, we also send a private feedback form. This gives you the opportunity to let us know how you felt about your experience in a way that is direct and confidential.
We use this feedback to maintain and improve the standards we are known for.
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Celebrating Over 40 National Awards
